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Customer Service Specialist with 5+ years in client support and team coaching
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Competencies
Provided English-language customer service support across multiple roles, resolving inquiries and managing escalations.
Handled customer disputes and escalations effectively, maintaining positive client relationships.
Conducted coaching sessions and supported team performance improvements in call centers.
Managed daily routines, meal prep, and transportation for children, demonstrating responsibility and multitasking.
Assisted with report generation, data management, and onboarding processes in customer service environments.
Education
Languages
Summary
Experienced customer service agent skilled in conflict resolution, team coaching, and client support across diverse settings. Adept at handling inquiries, managing escalations, and supporting team performance. Also experienced in childcare and household management, showcasing versatility and a...
Key Achievements
- Handled US customer inquiries at Alorica and TaskUs, resolving conflicts and managing escalations.
- Coached team members and conducted side-by-side training to improve KPIs at Alorica Colombia.
- Provided childcare and household support in au pair roles, demonstrating flexibility and responsibility.
Experience
Customer Service Agent (English support)
Handled U.S. customer inquiries., Conflict resolution., Nesting., Supervisor escalations., Team coaching., Floor support and side by sides in order to help with the improvement of the team and their kpi’s.
Customer Service Agent (English support)
Support for Wise clients globally., Problem resolution., Data management., Call quality control., Coaching., Report generation., Onboarding assistance.
Customer Service Agent (English support)
Handled U.S. customer inquiries., Conflict resolution., Credit card requests., Supervisor escalations., Team coaching., Floor support.
Waitress
Customer service., Inventory management.
Waitress
Customer service., Inventory management.