Ismael - Customer Service Specialist with 4+ years in retail and tech support

Managed customer queries and claims in retail and technical support environments, ensuring effective communication and resolution.

Supported customers in filing and processing claims, verifying documentation and providing necessary guidance.

Created unbiased survey questions aligned with research objectives for marketing data collection.

Utilized Microsoft Office tools for documentation, data analysis, and communication purposes.

Resolved customer complaints via phone, email, and chat, aiming for satisfactory outcomes.

Handle customer inquiries and claims, providing accurate and timely information., Assist customers in filing claims. Checking all necessary information and documentation were collected.

Address and resolve customer complaints or issues related to the services or purchases., Inform customers about the policies, procedures and available solutions for their claims.

Identify target audience, determine the demographic and characteristics of the participants., Design survey questions, create clear and unbiased questions that align with the survey objectives.

Respond to Inquiries, address customer questions and concerns via phone, email or chat., Resolve complaints, handle customer issues effectively, aiming for a satisfactory resolution.