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Ismael
Customer Service Specialist with 4+ years in retail and tech support
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Competencies
Managed customer queries and claims in retail and technical support environments, ensuring effective communication and resolution.
Supported customers in filing and processing claims, verifying documentation and providing necessary guidance.
Created unbiased survey questions aligned with research objectives for marketing data collection.
Utilized Microsoft Office tools for documentation, data analysis, and communication purposes.
Resolved customer complaints via phone, email, and chat, aiming for satisfactory outcomes.
Education
Languages
Summary
Experienced in handling customer inquiries, claims, and complaints across retail and tech support domains, with proficiency in survey design and data management.
Key Achievements
- Handled customer inquiries, claims, and complaints across multiple accounts, ensuring accurate information and timely resolution.
- Assisted customers with filing claims and provided policy information, improving overall customer satisfaction.
- Designed survey questions and identified target audiences for data collection, supporting marketing research efforts.
Experience
Kohl's account (Customer service, sales, claims)
Handle customer inquiries and claims, providing accurate and timely information., Assist customers in filing claims. Checking all necessary information and documentation were collected.
Playstation account (customer service, tech support)
Address and resolve customer complaints or issues related to the services or purchases., Inform customers about the policies, procedures and available solutions for their claims.
Data entry (marketing, data entry)
Identify target audience, determine the demographic and characteristics of the participants., Design survey questions, create clear and unbiased questions that align with the survey objectives.
Customer service (gift and debit cards)
Respond to Inquiries, address customer questions and concerns via phone, email or chat., Resolve complaints, handle customer issues effectively, aiming for a satisfactory resolution.