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Customer Service & Healthcare Support Specialist with diverse experience
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Competencies
Delivered effective customer support through multiple work roles, ensuring customer satisfaction and loyalty.
Utilized communication skills in interactions with drivers, patients, and customers to resolve issues and provide information.
Managed appointment scheduling and data entry tasks in healthcare and operational settings.
Assisted with driver issues, medical inquiries, and customer concerns, utilizing problem-solving skills.
Experienced with tracking, monitoring platforms, and tools like Motive and TMW.
Education
Languages
Summary
Experienced in customer service, healthcare support, and driver relations with a proven ability to manage diverse responsibilities effectively.
Key Achievements
- Conducted comprehensive onboarding and retention activities for new hires and drivers at HMD Trucking INC.
- Handled patient interactions, appointment scheduling, and insurance verification at Nomad Desk, enhancing clinic operations.
- Provided efficient customer service and account management at Foundever, building customer loyalty and resolving inquiries.
Experience
Driver relation Specialist
Conduct new hire check in calls at 7, 30, 60 and 90 days, Assist with driver’s issues reported by drivers and dispatchers and support operations management with solving, Identify drivers who are potential retention issues and keep in close contact to correct them situation, Proactively call drivers...
Trainer/Virtual Medical Assistant
Handling incoming calls from patients and nonpatients with professionalism in a timely manner, Creating patients' charts, Checking insurance and assignation to clinic through internal system, Scheduling and rescheduling appointments, Creating refills, Clarifying medication inquiries in...
Bilingual Agent
Providing astounding customer service through effective and timely resolution of various customer inquiries and concerns, Building loyalty and value through effective account management, Identifying and providing offers for proper additional products, features, and services, Using resource...