Ivan - Customer Service Agent with 3 years bilingual experience in telecom support

Ciudad Juárez, Chihuahua, MexicoRemoteen

Provided customer support, refunds, and payments for inmates across US and Canada

Handled follow-ups and customer inquiries in a bilingual environment

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced bilingual customer service agent with 3 years supporting telecom clients across the US and Canada.

Customer SupportIntermediate

Managed customer inquiries and issues through phone and electronic channels.

Bilingual CommunicationIntermediate

Provided support in both English and Spanish, ensuring clear communication in a diverse clientele.

Payment & Refund ProcessingIntermediate

Handled transactions including refunds and payments, ensuring accuracy and customer satisfaction.

Follow-up & Issue ResolutionIntermediate

Followed up with clients to ensure resolution of issues and maintain service quality.

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