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Customer Service & Outbound Prospecting Specialist with 5+ years of experience
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Competencies
Engaged in cold calling, warm calling, and outreach to generate leads and set appointments.
Provided troubleshooting, support, and complaint management to clients and consumers.
Effectively communicated with real estate investors, customers, and internal teams through multiple channels.
Assessed and qualified prospects for sales opportunities across real estate and other domains.
Education
Languages
Summary
Experienced in outbound prospecting, customer service, and client communication across real estate, telecommunications, and consumer service sectors.
Key Achievements
- Handled outbound prospecting through calls, emails, and social media to generate leads.
- Managed customer inquiries, troubleshooting, and complaint resolution across multiple industries.
- Facilitated client communication and order processing, ensuring smooth customer experiences.
Experience
Outbound / Prospecting
Warm calling pre-qualified sellers to make an offer on their homes., Ask general questions on the condition of the property, Send qualified leads to acquisitions managers to follow up with contracts., Outside Disposition: Reach out to Real Estate Investors through Emails, Texts, Calls, and Social Media.
Outbound / Prospecting
Cold-calling potential prospects to set up appointments for timeshares., Cold-calling potential prospects for roof and solar panel inspections., Qualifying leads and warm transfers.
Customer Service
Help store clients with troubleshooting kiosks., Help consumers with questions and payment issues., File client and consumer complaints.
Customer Service
Place orders for customers, Product inquiries and pricing., Online account management.