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Ivan Danilo Guevara Uriarte's avatar
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Ivan Danilo Guevara Uriarte

Managua, Managua Department, Nicaragua

Customer Service & Outbound Prospecting Specialist with 5+ years of experience

  • Handled outbound prospecting through calls, emails, and social media to generate leads.
  • Managed customer inquiries, troubleshooting, and complaint resolution across multiple industries.
  • Facilitated client communication and order processing, ensuring smooth customer experiences.
Outbound Prospecting
Advanced
Engaged in cold calling, warm calling, and outreach to generate leads and set appointments.
Customer Service
Advanced
Provided troubleshooting, support, and complaint management to clients and consumers.
Communication Skills
Expert
Effectively communicated with real estate investors, customers, and internal teams through multiple channels.
Lead Qualification
Intermediate
Assessed and qualified prospects for sales opportunities across real estate and other domains.

Languages

English
Advanced
Spanish
Native
See Full Skillset on CazVid
Aug. 2020 - Dec. 2024
Outbound / Prospecting
Steller Holdings LLC
Warm calling pre-qualified sellers to make an offer on their homes., Ask general questions on the condition of the property, Send qualified leads to acquisitions managers to follow up with contracts., Outside Disposition: Reach out to Real Estate Investors through Emails, Texts, Calls, and Social Media.
May. 2019 - Jul. 2020
Outbound / Prospecting
Nexus Teleservice
Cold-calling potential prospects to set up appointments for timeshares., Cold-calling potential prospects for roof and solar panel inspections., Qualifying leads and warm transfers.
Jul. 2017 - May. 2018
Customer Service
SPI CRM
Help store clients with troubleshooting kiosks., Help consumers with questions and payment issues., File client and consumer complaints.
Sep. 2016 - Jan. 2017
Customer Service
ACCEDO
Place orders for customers, Product inquiries and pricing., Online account management.
View Complete Work History
🎓
Hialeah Senior High
Completed 2001
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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