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Iván

Customer Service and Logistics Specialist with 15+ years in education and support

Video resume

Video Resume
Hello, my name is Ivan Mariño Mejía, and I am from Colombia. I have more than fifteen years of professional experience in education, customer service, and logistics, and I am very interested in applying for the Remote Dispatcher position with your...

Contact

Cali, Valle del Cauca Department, Colombia
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Competencies

Customer ServiceAvanzado

Provided support to international clients, coordinating solutions and enhancing communication skills.

LogisticsIntermedio

Worked as a messenger for various companies, gaining understanding of logistics, punctuality, and accuracy.

TeachingAvanzado

Taught Social Studies and English for nearly nine years, developing organizational and communication skills.

Bilingual CommunicationAvanzado

Fluent in English and Spanish, used extensively in customer service, education, and dispatch roles.

Dispatch OperationsIntermedio

Led dispatch operations during projects, developing protocols to improve response efficiency;

Education

Specialization in English Teaching
Universidad Santiago de Cali
Completed 2021
Bachelor's degree in Basic Education
Universidad del Valle
Completed 2011
Diploma in Historiography and Methodology of Historical Research
Univalle
Completed 2014
Grammar advance course
American Colombo (Norte headquarters)
Completed 2019
Certified advanced module
British English International

Languages

SpanishNative
EnglishBilingual

Summary

Experienced in customer support, logistics, and education with a strong focus on communication and operational efficiency.

Key Achievements

  • Supported international clients for four years at TaskUs, strengthening communication skills in English and Spanish.
  • Managed dispatch operations for a campaign at TASCAS, successfully implementing protocols to reduce response times.
  • Led a bilingual education project during the pandemic and contributed to the development of new dispatch protocols.

Experience

Bilingual Agent for Turo Campaign

Taskus
15 June 2021 - 11 June 2025

English Teacher

Alfa Educational Institute
13 March 2020 - 14 November 2020

Bilingualism project in Jamundí Valle

Skool
August 2019 - November 2019

English teacher

Univalle Scientists Publishing House preicfes
April 2016 - May 2017

Skills

Customer ServiceLogisticsTeachingBilingual CommunicationDispatch Operations
Published on CazVid - May 17, 2026
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