Experienced call center professional with over 4 years in customer service, technical support, and financial areas, currently completing business administration studies.
Delivered quality service to customers, resolving inquiries and maintaining satisfaction.
Supported customers with technical issues related to products and services.
Assisted in financial account processes and understanding billing or collections procedures.
Helped new team members understand policies and call handling procedures during onboarding.
Communicated effectively with diverse customers in a call center environment.