Jackelyn - Customer Service Specialist with Diverse Industry Experience

San Salvador, San Salvador Department, El Salvadoren

Provided multi-channel customer support for satellite radio and airline reservations

Managed rewards program for customer loyalty at Concentrix

Published on CazVid

Summary

Experienced in delivering exceptional support across telecommunications, travel, and loyalty programs, fluent in English and Spanish.

Customer ServiceExpert

Delivered support and assistance to customers across multiple domains including satellite radios and travel services.

Communication SkillsAdvanced

Effectively communicated in both English and Spanish to assist a diverse customer base.

Technical SupportIntermediate

Provided technical troubleshooting for satellite radio devices.

Excel SkillsIntermediate

Utilized Excel for managing customer data and rewards programs.

Spanish(Fluent)English

Concentrix

October 2020 - September 2024

Providing customer service, Selling satellite radio services, Providing technical support for satellite radios

Concentrix

September 2024 - Current position

Providing customer service in the domain of membership, Management of a rewards program for customers

Sykes El Salvador

Provide customer service in the area of flights, hotel reservations, amenities, etc.

Ciencias Juridicas y Sociales

Degree in Eletorado y Derecho Politico

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