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Collections Agent with 2+ years of bilingual customer service experience
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Competencies
Delivered high-quality bilingual customer service, resolving client issues and enhancing satisfaction.
Handled billing, invoice management, and medical claim corrections to ensure accurate financial documentation.
Negotiated payments and followed up on outstanding balances to support company revenue goals.
Provided operational support including report management, documentation, and scheduling activities.
Reviewed CPT and ICD codes, performed claim corrections, and resubmitted medical claims accurately.
Education
Languages
Summary
Experienced bilingual collections and customer service professional skilled in billing, invoice processing, and account resolution. Proven ability to negotiate payments, support operational needs, and ensure data accuracy in a fast-paced environment.
Key Achievements
- Provided high-quality bilingual customer support in a corporate setting, improving customer satisfaction.
- Assisted clients in clarifying account statements and negotiating payment plans, reducing billing complaints.
- Managed documentation, billing, invoice processing, and follow-up on outstanding balances, ensuring accuracy and efficiency.
Experience
Bilingual Agent / Collections Agent
Provided high-quality customer service in a corporate environment as a Collection Agent, assisting clients in two languages to clarify account statements, negotiate payment arrangements, follow up on outstanding balances, and meet service level standards, resulting in increased customer...