Enrrique Soto

Supervised and mentored teams, improving productivity, performance, and morale., Tracked key performance metrics to drive continuous improvement and exceed service level expectations., Coaching, Training & Staff Motivation., Address customer and employee concerns efficiently, ensuring swift resolutions., Uphold company policies, procedures, and industry regulations to maintain operational integrity.

Managed escalated concerns with professionalism, ensuring swift and satisfactory resolutions., Maintained brand standards by delivering exceptional service in a high-end retail environment., Worked closely with internal teams to optimize workflows, troubleshoot technical issues, and elevate the overall customer experience., De-escalated challenging situations, retained customers, and improved loyalty through tailored solutions and proactive service.

Engaged with clients to collect and document personal information accurately, ensuring a seamless and efficient intake process., Promoted and sold memberships and beauty products, contributing to increased revenue while enhancing the company’s reputation through referrals and positive client experiences., Utilized exceptional communication skills to address client inquiries via phone, email, and chat, consistently achieving high customer satisfaction scores., Delivered outstanding customer service by actively listening to clients, empathizing with their concerns, and demonstrating patience in resolving diverse needs and inquiries.

Engaging Storytelling & Public Speaking, Historical & Cultural Interpretation, Group Management & Safety Compliance, Customer Service & Hospitality