Jaime - Welcome to CazVid!

San Pedro Sula,Cortés Department,Hondurasen

Contact via CazVid

Published on CazVid

Skills

LeadershipIntermediate

Demonstrated experience with Leadership.

CoachingIntermediate

Demonstrated experience with Coaching.

Performance PlanningIntermediate

Demonstrated experience with Performance Planning.

MS Office (Advanced Excel)Intermediate

Demonstrated experience with MS Office (Advanced Excel).

G SuiteIntermediate

Experience

Customer Service Representative, QA Analyst, Supervisor, Shift Manager

Allied Global

March 2012 - November 2017

Met client deadlines and set performance goals., Handled HR and Payroll tasks, supported agent needs., Led problem-solving initiatives and ensured service quality.

Supervisor

Collective Solution

January 2018 - February 2022

Supervised customer service and back office teams., Organized workflows, resolved conflicts, and coached agents one-on-one.

Manager

KM2 Solutions

June 2022 - November 2022

Managed client portfolios and negotiated payment arrangements., Ensured consistent follow-ups and recovery target achievement.

Team Manager, Senior Team Manager, Operations Manager

Collective Solution (UnifyCX)

November 2022 - August 2025

Led teams of up to 200 agents in customer support and 50 agents in collections., Implemented performance metrics that increased efficiency by 20%., Prepared executive reports and liaised with international clients., Coordinated with recruitment, finance, training, and payroll departments.