Jaimie - Collections Representative at Km2 Solutions

Skilled in negotiating payment terms and resolving conflicts to maximize collection outcomes.

Bilingual in Spanish and English, adept at active listening and persuasive writing.

Proficient in reporting tools and Microsoft Office Suite for data entry and analysis.

Effective in managing multiple accounts and deadlines to ensure timely collections.

Recovered over $50,000 in outstanding payments through targeted outreach, negotiation, and follow-up strategies, achieving a 85% success rate in collections.. Managed a portfolio of 200+ accounts, prioritizing high-risk cases and reducing delinquency rates via personalized payment plans.. Communicated with customers via phone and email to resolve payment issues.. Worked with internal teams to resolve billing discrepancies.. Ensured compliance with company policies and legal regulations.. Help customers via chats and emails.