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Jair Rios

Cartagena, Bolívar, Colombia

Customer Service Representative with 1+ years of experience in e-commerce

  • Handled customer inquiries, resolving issues efficiently to maintain customer satisfaction
  • Processed returns and exchanges, ensuring accurate and timely service
  • Provided product and account support, demonstrating product knowledge and communication skills
Customer Support
Intermediate
Interacted with customers to address inquiries and resolve issues effectively.
Issue Resolution
Intermediate
Resolved order and account-related problems to ensure customer satisfaction.
Product Knowledge
Intermediate
Provided product information to customers to assist in purchase and support decisions.
Returns and Exchanges
Intermediate
Managed return and exchange processes, ensuring adherence to policies and prompt service.

Languages

Spanish
Native
See Full Skillset on CazVid
2000 October 23
Customer service representative
Amazon
Assists customers by handling inquiries, Resolves issues with orders, Processes returns and exchanges, Provides product information, Offers account support
View Complete Work History
🎓
Maria Reina
High school diploma
Completed 2017
See Education & Certifications
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