Dedicated professional with over 5 years of experience in customer support, team leadership, and debt collection. Skilled at enhancing customer satisfaction, achieving targets, and improving operational efficiency.
Proven ability to deliver timely, effective support, resolving issues and enhancing customer satisfaction.
Skilled in recovering overdue accounts through strategic negotiations and payment agreements.
Experienced in leading, coaching, and motivating teams to achieve performance goals.
Capable of managing records, scheduling, and supporting institutional administrative processes.
UnifyCX
Recovered overdue accounts by negotiating effective payment agreements.. Consistently met monthly collection targets and KPIs.. Managed high-volume inbound and outbound calls in a call center environment.. Handled objections and difficult customers using assertive and empathetic communication.. Updated and tracked payments using CRM systems.
Startek
Provided timely customer support and effective issue resolution.. Identified and converted upselling opportunities during service interactions.. Consistently met sales and customer satisfaction goals.
Alorica LATAM
Supervised and led a team of customer service agents.. Monitored performance metrics and ensured KPI compliance.. Conducted individual and group coaching to drive continuous improvement.. Resolved escalated customer cases, ensuring high satisfaction levels.
KM2 Solutions
Coordinated appointments for an orthodontic clinic.. Maintained accurate patient records and updated databases.. Implemented reminders and follow-ups, reducing cancellations and no-shows.
Bachelor’s Degree
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Proficient in CRM systems, Google Workspace, and Microsoft Office suite for efficient workflows.
University
Supported educational and administrative processes.. Assisted with document organization and institutional reporting.. Developed teamwork, organizational, and administrative skills.
