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Debt Collector
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Competencies
Demonstrated experience with Google Workspace.
Demonstrated experience with Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive).
Demonstrated experience with Microsoft Teams.
Demonstrated experience with CRM Systems.
Demonstrated experience with Microsoft Office Programs.
Education
Languages
Summary
Debt Collector open to new opportunities
Experience
Debt Collector
Recovered overdue accounts by negotiating effective payment agreements.. Consistently met monthly collection targets and KPIs.. Managed high-volume inbound and outbound calls in a call center environment.. Handled objections and difficult customers using assertive and empathetic communication.. Updated and tracked payments using CRM systems.
Customer Service & Upselling Representative
Provided timely customer support and effective issue resolution.. Identified and converted upselling opportunities during service interactions.. Consistently met sales and customer satisfaction goals.
Customer Service Supervisor
Supervised and led a team of customer service agents.. Monitored performance metrics and ensured KPI compliance.. Conducted individual and group coaching to drive continuous improvement.. Resolved escalated customer cases, ensuring high satisfaction levels.
Customer Service Representative – Orthodontics Scheduling
Coordinated appointments for an orthodontic clinic.. Maintained accurate patient records and updated databases.. Implemented reminders and follow-ups, reducing cancellations and no-shows.
Administrative Pedagogy
Supported educational and administrative processes.. Assisted with document organization and institutional reporting.. Developed teamwork, organizational, and administrative skills.
Account Receivables Assistant
Manual callback on overdue payments.. Monitor and create outstanding invoices balance.. Review DBQ/EOB and identify payment discrepancies.. Update spread sheets with the correct money amount.. Processed payments and established payment arrangements while maintaining a professional and customer focused approach.. Use quickbooks to organize the payments that go in and out from the firm.. Update on CRM system to organize and control calls and detail notes.. Use of calendar for follow ups on cases that needs cost and fees clarifications.
Appointment setter
Customer Service Representative – Orthodontics Scheduling.. Appointment Coordinator – Orthodontic Clinic.. I kept updated databases with patient information and scheduled appointments.. I implemented reminders and follow-ups, reducing patient cancellations and absences.