James

Demonstrated experience with Appointment Scheduling & Confirmation.

Demonstrated experience with Inbound & Outbound Calls.

Demonstrated experience with Customer Support & Patient Assistance.

Demonstrated experience with Administrative & Back-Office Support.

Handled outbound and inbound calls to schedule and confirm patient appointments., Assisted patients with appointment-related inquiries and procedural information., Used persuasive communication skills to increase appointment scheduling rates., Provided professional and empathetic patient support.

Resolved support tickets and assisted users during onboarding processes., Collaborated with administrators and customers to provide operational support., Maintained accuracy while working in a high-volume support environment.

Led and motivated customer service teams to achieve KPI goals., Supported agents with conflict resolution and performance improvement., Participated in client meetings and operational follow-ups.

Assisted customers with logistics, package tracking, payments, damages, and lost items., Handled customer inquiries efficiently while maintaining high service standards.