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Competencies
Demonstrated experience with Appointment Scheduling & Confirmation.
Demonstrated experience with Inbound & Outbound Calls.
Demonstrated experience with Customer Support & Patient Assistance.
Demonstrated experience with Administrative & Back-Office Support.
Demonstrated experience with Problem Solving & Critical Thinking.
Education
Experience
Appointment Setter
Handled outbound and inbound calls to schedule and confirm patient appointments., Assisted patients with appointment-related inquiries and procedural information., Used persuasive communication skills to increase appointment scheduling rates., Provided professional and empathetic patient support.
Back Office Support
Resolved support tickets and assisted users during onboarding processes., Collaborated with administrators and customers to provide operational support., Maintained accuracy while working in a high-volume support environment.
Supervisor
Led and motivated customer service teams to achieve KPI goals., Supported agents with conflict resolution and performance improvement., Participated in client meetings and operational follow-ups.
Customer Service Representative
Assisted customers with logistics, package tracking, payments, damages, and lost items., Handled customer inquiries efficiently while maintaining high service standards.
Customer Service Representative
Provided chat support for customers regarding product concerns and order issues., Resolved complaints and ensured a positive customer experience.
Customer Service Representative
Delivered customer support while maintaining first-call resolution standards., Handled difficult situations professionally and efficiently.