James - Customer Account Manager with 3+ years in logistics and customer service

Barranquilla, Atlántico, Colombiaen

Managed customer accounts, ensuring clear communication regarding charges and fees

Processed complex transportation requests including date and route modifications

Published on CazVid

Summary

Dedicated customer account and logistics coordinator with experience in transportation management and client communication.

Key Achievements

Facilitated load management and vehicle swapping to support logistics operations

Skills

Customer Account ManagementIntermediate

Handled customer account inquiries, fee explanations, and service requests.

Logistics CoordinationIntermediate

Managed load information, vehicle swaps, and route adjustments within transportation operations.

Communication SkillsIntermediate

Facilitated coordination between dispatch, drivers, and customers for smooth operations.

Ticket and Reservation ProcessingIntermediate

Handled booking requests and modifications for transportation tickets.

Languages

English(B2+)

Experience

Customer Account Manager

Latam - Almacontact

Oct/2016 - Jul/2017

Customer Account management by letting Customers know what’s going on with charges, fees and all fly related., Processing request for changing departure and returning date, cancelations, changing departure or returning city all against ticket fare rules.