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Customer Account Manager with 3+ years in logistics and customer service
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Competencies
Handled customer account inquiries, fee explanations, and service requests.
Managed load information, vehicle swaps, and route adjustments within transportation operations.
Facilitated coordination between dispatch, drivers, and customers for smooth operations.
Handled booking requests and modifications for transportation tickets.
Education
Languages
Summary
Dedicated customer account and logistics coordinator with experience in transportation management and client communication.
Key Achievements
- Managed customer accounts, ensuring clear communication regarding charges and fees
- Processed complex transportation requests including date and route modifications
- Facilitated load management and vehicle swapping to support logistics operations
Experience
Customer Account Manager
Customer Account management by letting Customers know what’s going on with charges, fees and all fly related., Processing request for changing departure and returning date, cancelations, changing departure or returning city all against ticket fare rules.