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Passenger Service and Reservation Specialist with 5+ years in Hospitality & Travel
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Competencies
Experience in managing guest check-ins, inquiries, and customer service in hospitality settings.
Skilled in organizing reservations, transport schedules, and managing daily operations efficiently.
Hands-on experience in updating reservation systems, check-in procedures, and boarding assistance.
Proficient in managing and updating operational data in Excel sheets for daily business functions.
Handled call inquiries, reservation bookings, and organized transport logistics efficiently.
Education
Languages
Summary
Dedicated professional with over five years managing guest services, reservations, and operational planning across hospitality and travel sectors. Skilled at enhancing customer experience and streamlining daily operations.
Key Achievements
- Managed check-in and boarding processes for guests at Swissport, ensuring smooth passenger flow.
- Coordinated reservations and organized transport services at Amstar DMC, optimizing daily operational efficiency.
- Handled guest inquiries and reservations at Margaritaville, contributing to guest satisfaction and streamlined communications.
Experience
Passenger Service Agent
Welcomed guests and managed check-ins., Helped passengers with check-in and boarding.
Receptionist
Answered calls and organized reservations.
Reservation Agent
Organized transport services and assigned drivers., Updated Excel sheets and managed daily operations.