Jason - Data Analyst with 3 years of experience in healthcare analytics

Performed data cleaning, analysis, and visualization for healthcare projects.

Queried databases to extract and manipulate large datasets for reporting.

Created interactive dashboards using Tableau to monitor key health metrics.

Applied statistical techniques to analyze patient data and identify trends.

Maintaining strong communication and service standards with our clients (Office Managers), Monitoring and supporting the team to meet key performance indicators (KPIs), Ensuring doctor protocols were consistently updated to prevent incidents with providers, Identifying agent outliers and developing action plans to support their performance improvement, Practicing effective time management to balance daily operations and team needs

Scheduling COVID-19 testing appointments, Following up with laboratories to ensure patients received their results on time, Promoting and selling premium testing options to patients

Assisting patients as a Customer Service Agent, Transitioning into a soft sales campaign focused on scheduling dental appointments, Using rebuttals and persuasive techniques to secure appointments, Conducting feedback sessions and coaching new hires