This is my profileContact via CazVidJason
Data Analyst with 3 years of experience in healthcare analytics
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Competencies
Performed data cleaning, analysis, and visualization for healthcare projects.
Queried databases to extract and manipulate large datasets for reporting.
Created interactive dashboards using Tableau to monitor key health metrics.
Applied statistical techniques to analyze patient data and identify trends.
Summary
Dedicated data analyst with expertise in healthcare data management, reporting, and visualization.
Key Achievements
- Developed dashboards to track patient outcomes improving data accessibility
- Automated data collection processes reducing manual effort by 30%
- Led training sessions for staff on new analytics tools and best practices
Experience
Appointment Setter / Account Supervisor
Maintaining strong communication and service standards with our clients (Office Managers), Monitoring and supporting the team to meet key performance indicators (KPIs), Ensuring doctor protocols were consistently updated to prevent incidents with providers, Identifying agent outliers and developing action plans to support their performance improvement, Practicing effective time management to balance daily operations and team needs
Appointment Setter - Covid Testing
Scheduling COVID-19 testing appointments, Following up with laboratories to ensure patients received their results on time, Promoting and selling premium testing options to patients
Appointment Setter / Supervisor
Assisting patients as a Customer Service Agent, Transitioning into a soft sales campaign focused on scheduling dental appointments, Using rebuttals and persuasive techniques to secure appointments, Conducting feedback sessions and coaching new hires
TECH SUPPORT AGENT - Xbox Microsoft
Help customers with issues regarding their accounts, Process refunds, Help with retrieval of passwords, Set up new accounts, Troubleshooting steps when a device was not working properly