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Jasser
Customer Service & Management Professional with 10+ years in BPO
Video resume
Customer Service, Sales, Dispatch, Management
Hello guys,nnMy name is Jasser, I have been working in the BPO industry since 2012, as you can see I'm experienced in several areas such as Customer Service, Dispatch, Sales, Retentions and call center management. I have been in charge of a group of at least 40 customer service reps and supervisors. I'm a fast learner so I'm ready to overcome to any challenge. I have schedule flexibility so reach out to me at your convenience, I'm available to work on any schedule
Contact
Mountain View, California, United States
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries and ensured satisfaction within call center operations.
Team LeadershipAdvanced
Managed a team of 40+ reps and supervisors, coordinating daily tasks and performance.
Sales & RetentionIntermediate
Executed sales and retention strategies to meet customer needs and business goals.
Dispatch OperationsIntermediate
Organized and supervised dispatch activities ensuring timely and efficient service delivery.
Call Center ManagementAdvanced
Supervised overall call center performance, scheduling, and operational compliance.
Summary
Experienced BPO specialist with over 10 years in customer service, sales, dispatch, retention, and team management, overseeing large teams and multiple functions.
Key Achievements
- Led a team of at least 40 customer service reps and supervisors, overseeing daily operations.
- Supported multiple roles including Customer Service, Sales, Retentions, Dispatch, and Management.
- Demonstrated adaptability and quick learning across various functions in a high-paced call center environment.
Skills
Customer ServiceTeam LeadershipSales & RetentionDispatch OperationsCall Center Management
Published on CazVid - Jul 3, 2025