Jasser - Customer Service & Management Professional with 10+ years in BPO
Mountain View, California, United Statesen
Led a team of at least 40 customer service reps and supervisors, overseeing daily operations.
Supported multiple roles including Customer Service, Sales, Retentions, Dispatch, and Management.
Published on CazVidVideo interview available
Summary
Experienced BPO specialist with over 10 years in customer service, sales, dispatch, retention, and team management, overseeing large teams and multiple functions.
Video Resume
Key Achievements
- Demonstrated adaptability and quick learning across various functions in a high-paced call center environment.
Skills
Customer ServiceAdvanced
Handled customer inquiries and ensured satisfaction within call center operations.
Team LeadershipAdvanced
Managed a team of 40+ reps and supervisors, coordinating daily tasks and performance.
Sales & RetentionIntermediate
Executed sales and retention strategies to meet customer needs and business goals.
Dispatch OperationsIntermediate
Organized and supervised dispatch activities ensuring timely and efficient service delivery.
Call Center ManagementAdvanced
Supervised overall call center performance, scheduling, and operational compliance.