This is my profileContact via CazVidJavier
Building Manager at SICSA and Founder of JapiDogs
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Competencies
Experienced in overseeing building operations, maintenance, security, and tenant relations to ensure optimal facility performance.
Skilled in delivering bilingual support across multiple channels, enhancing customer satisfaction and loyalty.
Proficient in assisting construction projects, managing logistics, and maintaining detailed records for effective project execution.
Founded and managed a successful pet boarding business, developing marketing, logistics, and client relationship skills.
Education
Languages
Summary
Experienced in building management, customer support, and entrepreneurship, with a strong background in operations, technical support, and client relations across diverse industries.
Key Achievements
- Managed operations for two condominium towers, ensuring safety, maintenance, and tenant satisfaction.
- Led preventive maintenance programs, reducing structural issues and operational costs.
- Established and grew JapiDogs into a successful local dog boarding business with a loyal client base.
- Provided bilingual customer support at Concentrix, consistently exceeding performance metrics and enhancing customer loyalty.
- Optimized construction project processes at SERCON S.A., contributing to significant cost reductions.
Experience
Building Manager
Directed operations for 2 condominium towers, overseeing maintenance, security, staff, and amenities (gym/pool)., Implemented preventive maintenance and supervised structural checkups, ensuring tenant safety., Handled emergencies and maintained clear communication with residents.
Call Center Representative (Nike Account)
Provided bilingual support (EN/ES) via calls, chats, and emails., Managed sales, refunds, and order tracking, consistently meeting performance metrics., Strengthened customer loyalty by delivering efficient and empathetic solutions.
Engineer Assistant
Assisted in construction project development with site visits and technical support., Optimized material and logistics processes, contributing to cost reduction., Maintained detailed records and collaborated on project bidding.
Founder & Manager
Established and operate a successful dog boarding business, managing logistics, marketing, and client service., Developed strong expertise in animal care and behavioral connection., Built a steady client base through trust, reliability, and empathy.