Demonstrated experience with Microsoft Office.
Demonstrated experience with Salesforce.
Demonstrated experience with Data Entry Software.
Demonstrated experience with Compliance Tracking.
ALIGN TECHNOLOGY
Created and managed complex 3D dental treatment plans using proprietary software, ensuring accuracy, compliance, and adherence to professional protocols., Independently processed and validated cases, demonstrating analytical rigor and attention to detail before stakeholder approval., Collaborated with cross-functional teams to uphold quality standards and drive continuous process improvements in a high-volume production environment.
AMAZON SUPPORT SERVICES
Delivered end-to-end support for Amazon employees’ HR needs, managing high-volume requests and ensuring policy compliance across multiple programs (leave management, benefits, career development)., Acted as a key liaison between employees and internal departments, driving timely and accurate resolution of issues in a fast-paced corporate environment., Partnered with cross-functional stakeholders to streamline processes, demonstrating project coordination and process optimization skills aligned with Amazon’s operational standards.
DHL COSTA RICA
Oversaw and maintained high-volume export and import data for international shipments, ensuring regulatory compliance and data integrity across multiple stakeholders., Partnered with cross-functional teams to proactively resolve discrepancies and optimize workflows, improving accuracy and turnaround time for vendor-related documentation., Monitored and updated internal systems to reflect changes in customs regulations, demonstrating analytical attention to detail and process improvement.
Bachelor's Degree
Bachelor's degree
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Demonstrated experience with Process Documentation.
SUPPORT SERVICES GROUP
Executed consultative strategies to retain and grow client relationships, addressing complex issues with a solutions-driven, customer-centric approach., Delivered tailored recommendations and insights to optimize customer outcomes, strengthening product adoption and reliability., Partnered with cross-functional teams to achieve retention targets and drive data-informed decision-making, ensuring high satisfaction and loyalty metrics.
