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Javier
Customer Service Representative with 1+ years in client support and sales
Video resume
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Competencies
Provided support and issue resolution to customers across multiple roles.
Troubleshot customer equipment issues and managed technical problem resolution.
Engaged in sales activities, promoted packages, and upsold services.
Conducted cold calls to generate leads and qualify potential customers.
Languages
Summary
Customer service professional with over a year of experience in client retention, technical troubleshooting, and sales support, based in Guadalajara, Jalisco, Mexico.
Key Achievements
- Handled customer retention and upselling at Beliveo
- Qualified leads and facilitated transfers to sales team at The Call Gurus
- Troubleshot technical issues and arranged device replacements at Teletech
Experience
Customer Service Rep
Preventing customers from canceling their services, Addressing billing inquiries, Resolving customer concerns, Making sales and upselling cable and internet packages
Transfers Agent
Cold calling potential clients, Qualifying leads and filtering interested customers, Transferring qualified customers to the sales team
Tech Support Agent
Troubleshooting customer equipment issues, Resolving technical problems, Arranging for replacement devices
Customer Service
Assisting customers with payment processing, Handling cold calls to collect outstanding payments