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Javier Tinoco Pacheco's avatar
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Javier Tinoco Pacheco

Guadalajara, Jalisco, Mexico

Customer Service Representative with 1+ years in client support and sales

  • Handled customer retention and upselling at Beliveo
  • Qualified leads and facilitated transfers to sales team at The Call Gurus
  • Troubleshot technical issues and arranged device replacements at Teletech
Customer Service
Intermediate
Provided support and issue resolution to customers across multiple roles.
Technical Support
Intermediate
Troubleshot customer equipment issues and managed technical problem resolution.
Sales and Upselling
Beginner
Engaged in sales activities, promoted packages, and upsold services.
Cold Calling
Intermediate
Conducted cold calls to generate leads and qualify potential customers.

Languages

English
Spanish
See Full Skillset on CazVid
September 2022 - April 2023
Customer Service Rep
Beliveo
Preventing customers from canceling their services, Addressing billing inquiries, Resolving customer concerns, Making sales and upselling cable and internet packages
April 2023 - September 2023
Transfers Agent
The Call Gurus
Cold calling potential clients, Qualifying leads and filtering interested customers, Transferring qualified customers to the sales team
October 2019 - March 2020
Tech Support Agent
Teletech
Troubleshooting customer equipment issues, Resolving technical problems, Arranging for replacement devices
November 2024
Customer Service
CCSI
Assisting customers with payment processing, Handling cold calls to collect outstanding payments
View Complete Work History
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Agent

Customer Service, Retention, Tech Support, Collections.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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