This is my profileContact via CazVidJavier
Bilingual Agent at Foundever with over 1 year in Customer Service
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceIntermediate
Skilled in addressing customer needs with professionalism, ensuring a positive experience.
Bilingual CommunicationAdvanced
Proficient in English and Spanish, facilitating effective cross-language interactions.
Problem SolvingIntermediate
Capable of analyzing issues promptly and providing appropriate solutions.
AdaptabilityIntermediate
Able to adapt to diverse customer scenarios and dynamic work environments.
Education
Academic Bachelor
Instituto Colombiano para la Evaluación de la Educación Superior ICFES
Completed 2017
Specialized English course II
Instituto de Lenguas de la Universidad Distrital (ILUD)
Completed 2017
Programa avanzado de dibujo e ilustración
Corporación Escuela Nacional de Caricatura y Comunicación Gráfica
English course
Codema
Completed 2013
Bachelor
Canapro school
Completed 2012
Languages
EnglishC1
Summary
Dedicated bilingual agent with over a year of experience in customer service, specializing in effective communication and problem resolution. Committed to delivering exceptional support in fast-paced environments.
Key Achievements
- Delivered high-quality bilingual support, enhancing customer satisfaction and retention.
- Resolved diverse customer inquiries efficiently, maintaining a positive service experience.
- Contributed to team goals by consistently exceeding performance metrics.
- Utilized language skills to bridge communication gaps, improving overall service delivery.
Experience
Bilingual agent
Foundever
2022 - Present
Skills
Customer ServiceBilingual CommunicationProblem SolvingAdaptability
Published on CazVid - Aug 4, 2026