Operations Manager with extensive background in logistics, personnel training, and interpretation services, fluent in English and Spanish.
Provided high-volume customer support, interpretation services, and handling inquiries across various industries.
Trained and mentored new agents and staff in multiple roles including interpretation and supervisory functions.
Handled all operational aspects at Village Gardener, including logistics, staff management, and vendor relations.
Led tours for tourism promotion in Panama, engaging and advising tourists on cultural and historical sites.
Village Gardener
Handled all aspects of the company’s day-to-day operations, Involved with personnel training, recruiting, human resources, equipment management and repair, customer service, billing inquiries, staff training, vendor relations, CRM company software training, crew management and dispatch, Organized...
Canal and Bay Tours
Took care of thousands of tourists at least 200 times a year, Advising and providing useful information about Panama and the Panama Canal, Promoting tourism in Panama for 4 up to 12 hours a day
Voyce
Handled high volume of interpretation calls from Hospitals, Health Centers and related industries across the US and Canada, Handled billing information, customer service inquiries
SMG / Procall
Supervised and handled several campaigns running simultaneously, Dealt with reports, deadlines, metrics, recruiting, training and forecasting
Bachelor’s Diploma
Certified English/Spanish Medical Interpreter
Field Service Development
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Extensive experience in medical and general interpretation calls in English and Spanish, including high-volume handling.
Language Line Services
Trained and mentored new agents, Handled high volume of interpretation calls from various call centers and medical industry customers, Handled billing information, customer service inquiries
