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Juan
Operations Manager with 10+ years in logistics and customer service
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Competencies
Provided high-volume customer support, interpretation services, and handling inquiries across various industries.
Trained and mentored new agents and staff in multiple roles including interpretation and supervisory functions.
Handled all operational aspects at Village Gardener, including logistics, staff management, and vendor relations.
Led tours for tourism promotion in Panama, engaging and advising tourists on cultural and historical sites.
Extensive experience in medical and general interpretation calls in English and Spanish, including high-volume handling.
Education
Languages
Summary
Operations Manager with extensive background in logistics, personnel training, and interpretation services, fluent in English and Spanish.
Key Achievements
- Managed all aspects of daily operations for Village Gardener, including personnel training, HR, and vendor relations
- Organized weekly management meetings and provided strategic feedback to improve company policies
- Led tours as Senior Head Tour Guide, advising thousands of tourists and promoting tourism in Panama
Experience
Operations Manager
Handled all aspects of the company’s day-to-day operations, Involved with personnel training, recruiting, human resources, equipment management and repair, customer service, billing inquiries, staff training, vendor relations, CRM company software training, crew management and dispatch, Organized...
Senior Head Tour Guide / Leader (part time)
Took care of thousands of tourists at least 200 times a year, Advising and providing useful information about Panama and the Panama Canal, Promoting tourism in Panama for 4 up to 12 hours a day
Medical Certified Interpreter
Handled high volume of interpretation calls from Hospitals, Health Centers and related industries across the US and Canada, Handled billing information, customer service inquiries
Supervisor / Manager
Supervised and handled several campaigns running simultaneously, Dealt with reports, deadlines, metrics, recruiting, training and forecasting
Senior Medical Certified All-Call Interpreter
Trained and mentored new agents, Handled high volume of interpretation calls from various call centers and medical industry customers, Handled billing information, customer service inquiries