Jeannette - Project & Customer Service Manager with diverse experience in hospitality and finance

Coordinated and managed projects, ensuring adherence to timelines and quality standards.

Led customer service teams in hospitality and travel, focusing on client satisfaction.

Handled financial transactions and reporting using QuickBooks and NetSuite platforms.

Experienced with Buildium, LeadSimple, and other property management tools to oversee property operations.

Worked on projects such as training manuals and operation manuals for property management companies.

Work on the company's operation manual, Work on and improve operational processes, Work on the value stream mapping and process matrix, Apply additional fees and charges, Process payments, Handle delinquent accounts, Point of contact between owners and tenants, Schedule inspections, visits, and maintenance work, Work with HOAs and ensure compliance with the rules and regulations.

Update and renew policies, Follow-up claims, Process payments, Sync information from different platforms to create reports, Calculate commissions

Direct negotiations and purchases in Costa Rica, Approve purchase orders for all locations all over the world, Pay leases and contracts, Pay all corporate credit cards, Input all invoices and IR to pass on to Accounts Payable, Inventory reconciliations