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Jeannette
Project & Customer Service Manager with diverse experience in hospitality and finance
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Competencies
Coordinated and managed projects, ensuring adherence to timelines and quality standards.
Led customer service teams in hospitality and travel, focusing on client satisfaction.
Handled financial transactions and reporting using QuickBooks and NetSuite platforms.
Experienced with Buildium, LeadSimple, and other property management tools to oversee property operations.
Utilized Microsoft Office tools for documentation, reporting, and communication across roles.
Education
Summary
Dynamic professional with extensive experience in project management, customer service, and financial operations within hospitality, travel, and property management sectors. Proficient in multiple platforms including QuickBooks, NetSuite, and Buildium. Eager to contribute remote expertise for...
Key Achievements
- Managed multiple projects using platforms like QuickBooks, NetSuite, and Buildium, ensuring smooth operations.
- Led customer service teams across hospitality and travel sectors, enhancing client satisfaction and retention.
- Gained expertise in financial management and property management through role-specific platform experience.
Experience
Freelance Project Manager
Worked on projects such as training manuals and operation manuals for property management companies.
Property Manager / Customer Service Manager
Work on the company's operation manual, Work on and improve operational processes, Work on the value stream mapping and process matrix, Apply additional fees and charges, Process payments, Handle delinquent accounts, Point of contact between owners and tenants, Schedule inspections, visits, and maintenance work, Work with HOAs and ensure compliance with the rules and regulations.
Remote Back Office Manager
Update and renew policies, Follow-up claims, Process payments, Sync information from different platforms to create reports, Calculate commissions
Finance and Procurement Manager
Direct negotiations and purchases in Costa Rica, Approve purchase orders for all locations all over the world, Pay leases and contracts, Pay all corporate credit cards, Input all invoices and IR to pass on to Accounts Payable, Inventory reconciliations