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Jeastin D. Barahona Cervantes's avatar
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Jeastin D. Barahona Cervantes

Heredia, Heredia Province, Costa Rica

Technical Support & Customer Service Specialist with diverse client-facing experience

  • Gained broad exposure across multiple roles in technical support, collections, and portfolio management
  • Progressed through various customer service and collection positions, enhancing communication and problem-solving skills
  • Handled diverse client interactions in fast-paced environments across multiple companies
Customer Service
Intermediate
Provided support and solutions to clients in multiple roles, ensuring customer satisfaction.
Collections & Portfolio Management
Intermediate
Managed collections processes and portfolio accounts, contributing to client account recovery.
Technical Support
Beginner
Assisted users with technical issues in support roles at Teleperformance and Perfiles Tecnológicos.
Communication Skills
Intermediate
Facilitated effective communication with clients and teams across various roles.
Problem-solving
Intermediate
Troubleshot and resolved client issues, supporting operational efficiency.

Languages

English
90% Oral and Written
Spanish
100% Oral and Written
See Full Skillset on CazVid
8/8/2016 - 25/9/2017
Technical Support/Customer Service Representative
Teleperformance
13/11/2017 - 27/7/2018
Technical support representative
Perfiles Tecnológicos
08/10/2018 - 07-01-2020
Collections agent
Client Services Incorporated
01/06/20 - 06/10/22
Collections agent/Customer service agent
Bill Gosling Outsourcing
17/04/23 - 22/03/24
Portfolio management II (Collections representative)
Clicklease
View Complete Work History
🎓
Instituto Profesional y Educación Comunitaria María Pacheco
Tercer Ciclo
Completed 2024
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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