This is my profileContact via CazVidJeastin
Technical Support & Customer Service Specialist with diverse client-facing experience
Contact
Heredia, Heredia Province, Costa Rica
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and solutions to clients in multiple roles, ensuring customer satisfaction.
Collections & Portfolio ManagementIntermediate
Managed collections processes and portfolio accounts, contributing to client account recovery.
Technical SupportBeginner
Assisted users with technical issues in support roles at Teleperformance and Perfiles Tecnológicos.
Communication SkillsIntermediate
Facilitated effective communication with clients and teams across various roles.
Problem-solvingIntermediate
Troubleshot and resolved client issues, supporting operational efficiency.
Education
Tercer Ciclo
Instituto Profesional y Educación Comunitaria María Pacheco
Completed 2024
Languages
English90% Oral and Written
Spanish100% Oral and Written
Summary
Experienced in technical support, customer service, and collections with a background in client interactions and account management.
Key Achievements
- Gained broad exposure across multiple roles in technical support, collections, and portfolio management
- Progressed through various customer service and collection positions, enhancing communication and problem-solving skills
- Handled diverse client interactions in fast-paced environments across multiple companies
Experience
Technical Support/Customer Service Representative
Teleperformance
8/8/2016 - 25/9/2017
Technical support representative
Perfiles Tecnológicos
13/11/2017 - 27/7/2018
Collections agent
Client Services Incorporated
08/10/2018 - 07-01-2020
Collections agent/Customer service agent
Bill Gosling Outsourcing
01/06/20 - 06/10/22
Portfolio management II (Collections representative)
Clicklease
17/04/23 - 22/03/24
Skills
Customer ServiceCollections & Portfolio ManagementTechnical SupportCommunication SkillsProblem-solving
Published on CazVid - Jul 3, 2025