Jeffer - Bilingual Customer Support Agent with 4 years of remote experience

Bogotá, Bogota D.C., Colombiaen

Delivered first-line bilingual support maintaining quality scores above 95%.

Reduced case escalations by 12% through proactive conflict resolution.

Published on CazVid

Summary

Experienced remote customer support agent delivering high-quality bilingual assistance in fast-paced environments. Skilled in CRM tools, conflict resolution, and multilingual communication.

Key Achievements

Managed high-volume customer interactions daily using CRM and VoIP platforms.

Skills

Customer ServiceExpert

Provided high-quality bilingual support in a remote environment, ensuring customer satisfaction and issue resolution.

CRM Systems (Salesforce, Zendesk)Advanced

Utilized CRM platforms daily for managing customer interactions and case records.

Communication SkillsExpert

Excelled in asynchronous and synchronous communication in a remote, multilingual context.

Conflict ResolutionAdvanced

Proactively reduced case escalations through effective conflict management techniques.

Languages

Experience

Bilingual Work-At-Home (WAHA) Phone Agent

Real Interact, 24/7 Intouch, Teleperformance

2020 - 2024

4 years of continuous bilingual remote experience managing high-performance environments., Delivered first-line bilingual support maintaining quality scores above 95%., Reduced case escalations by 12% through proactive conflict resolution (FCR)., Daily use of CRM systems (Salesforce, Zendesk) and...