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Jeffry Vásquez Mena's avatar
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Jeffry Vásquez Mena

San José, San José, Costa Rica

Customer Service & Technical Support with 4+ years in BPO/Banking

  • Provided technical support for Google and YouTube TV accounts at Teleperformance.
  • Managed credit application analysis and portfolio documentation at AUXIS.
  • Supported COVID data management and customer service at PTS.
Power BI
Intermediate
Utilized Power BI for data analysis and visualization during ongoing data analytics studies.
Excel
Intermediate
Applied Excel skills for data management and reporting tasks across roles.
Technical Support
Advanced
Provided technical assistance for Google and YouTube TV services, troubleshooting issues and resolving cases.
Customer Service
Advanced
Handled customer inquiries and managed data in client-facing roles at PTS and BAC Credomatic.
Credit Analysis
Intermediate
Analyzed credit applications and managed related documentation at AUXIS.
See Full Skillset on CazVid
Mayo 2023 - Sep 2024
Soporte Técnico
Teleperformance
Soporte técnico a la cuenta de Google | YouTube TV., Resolución de problemas, atención a los detalles., Tomar responsabilidad de los casos asignados y los seguimientos correspondientes.
Ago 2022 - Ene 2023
Analista de Crédito
AUXIS
Análisis en los procesos de aplicación de créditos., Manejo de portafolio, administrar documentación.
Sep 2021 - Feb 2022
Asistente administrativo
PTS
Servicio al cliente y gestión de datos en el departamento de COVID para Amazon.
Nov 2016 - Mar 2018
Cobro Judicial
BAC Credomatic
Brindar orientación legal al acreedor sobre las mejores estrategias de pago para saldar sus deudas., Recopilación de información, seguimiento de casos con respecto al proceso de cobro, trabajo paralelo al proceso monitorio.
View Complete Work History
🎓
Global Cert Academy
Análisis de Datos
🎓
Universidad Castro Carazo
Bachillerato en Derecho
Completed inconclusa
🎓
Saint Valentine High School
Bachiller en Educación Media
See Education & Certifications

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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