Dedicated professional with over a decade of customer support at Amazon, complemented by entrepreneurial ventures in bookbinding and social media management. Skilled communicator with healthcare, pharmaceutical, and administrative background, committed to delivering exceptional service and operational excellence.
Expertise in managing customer inquiries via phone and email, providing effective solutions and support.
Proficient in English, capable of clear and empathetic communication across diverse audiences.
Experience in overseeing small business operations, social media, and customer relations.
Skilled in diagnosing and resolving product and service issues efficiently.
Amazon
Managing high volume of Phone and Email contacts. Identifying customers needs, clarify information, research every issue and providing resolutions.. Ability to troubleshoot and provide product guidance support to all Amazon sellers and vendors.. Demonstrate Customer Obsession by consistently displaying a genuine empathy and passion for customers, delivering an exceptional customer care experience with every contact. Attend regular training sessions and learn product details and key selling points of products and technologies.. Ability to oversee and achieve various productivity and quality targets and metrics.
Pupusería Urbano
Provided personal customer service. Social media management
Encuadernación Dali
Binding and repairing old books. Manufacturing titleholders. Graduation ribbons and printing paperwork
Arthrocare Company
Medical Images Diploma
High School Diploma
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