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Team Leader with 7+ years of experience in IT and E-commerce sectors
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Competencies
Led teams at Accenture and Infosys BPM, motivating and managing performance and productivity.
Identified sales opportunities and improved customer retention at Amazon and during various roles.
Analyzed financial performance to support growth initiatives and planning.
Handled escalations and approved credits to ensure smooth retail operations.
Developed excellent communication skills used for team coordination, customer support, and management.
Education
Languages
Summary
Experienced leader with a strong background in team motivation, sales maximization, and financial analysis across IT and e-commerce sectors.
Key Achievements
- Led team performance improvement initiatives at Accenture, including daily huddles and training programs.
- Enhanced sales opportunities and customer retention rates at Amazon through strategic analysis and account management.
- Acted as a key escalation point and process approver in retail operations, improving team support metrics.
Experience
Team Leader
Oversee, motivate, and lead daily huddles to drive team performance improvement., Identify sales opportunities and improve customer retention rates., Analyze financial performance to drive growth and enhance service delivery quality., Implement training programs and develop strategies for handling...
Team Leader
Overseeing and motivating their group to achieve high efficiency., Setting daily objectives and designing reward systems to boost productivity for all staff., Acting as the communication link between the team and upper management.
Jr Account Representative at Amazon Business Canada
Identified and maximized sales opportunities, and increased customer retention rates., Analyzed sales and financial performances to effectively plan for increased future opportunities.
VCS Dart team SME Roll
Helping coworkers to improve metrics, taking escalations and approving credits and processes for retail agents.