Jeison - Data Analyst with 5 years of experience in financial services

Applied statistical tools and techniques to interpret complex datasets and generate actionable insights.

Used SQL queries to extract, manipulate, and analyze data from relational databases.

Created interactive dashboards to visualize KPIs and support strategic planning.

Ensured data quality through thorough cleaning and validation processes for analytics.

Utilized Excel for data analysis, pivot tables, and report generation.

Provided Tier 1 technical support and account troubleshooting., Handled billing inquiries and resolved customer issues via phone and email., Maintained customer satisfaction ratings above 90%.

Managed inbound and outbound customer calls, promoting products and services., Consistently exceeded monthly sales targets while delivering high service quality.

Resolved billing and account-related issues., Supported service cancellations and retention strategies (Back Office)., Trained new agents and provided ongoing support on the production floor.

Delivered exceptional customer service across multiple communication channels., Promoted to trainer and floor supervisor, supporting performance metrics and onboarding.