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Data Analyst with 5 years of experience in financial services
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Competencies
Applied statistical tools and techniques to interpret complex datasets and generate actionable insights.
Used SQL queries to extract, manipulate, and analyze data from relational databases.
Created interactive dashboards to visualize KPIs and support strategic planning.
Ensured data quality through thorough cleaning and validation processes for analytics.
Utilized Excel for data analysis, pivot tables, and report generation.
Education
Summary
Experienced data analyst specializing in financial data interpretation and visualization.
Key Achievements
- Led data analysis projects that supported informed decision-making in finance
- Developed and maintained dashboards and reports for key business metrics
- Enhanced data collection processes to ensure accuracy and integrity of analytics
Experience
Technical Support and Customer Service Specialist
Provided Tier 1 technical support and account troubleshooting., Handled billing inquiries and resolved customer issues via phone and email., Maintained customer satisfaction ratings above 90%.
Sales and Customer Service Representative
Managed inbound and outbound customer calls, promoting products and services., Consistently exceeded monthly sales targets while delivering high service quality.
Billing Specialist Customer Service Trainer
Resolved billing and account-related issues., Supported service cancellations and retention strategies (Back Office)., Trained new agents and provided ongoing support on the production floor.
Customer Service Specialist Account Trainer and Floor Support Supervisor
Delivered exceptional customer service across multiple communication channels., Promoted to trainer and floor supervisor, supporting performance metrics and onboarding.