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Jenifer
Customer Service Representative with bilingual support and digital skills
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Competencies
Delivered high-quality, empathetic customer service in English and Spanish, handling inquiries and complaints.
Used CRM systems and digital platforms for case management, ensuring efficient support operations.
Provided clear, friendly communication to customers, colleagues, and delivery personnel across various channels.
Participated in ad management and website development activities to support marketing initiatives.
Education
Languages
Summary
Dedicated Customer Service Representative proficient in English and Spanish, skilled in digital tools, CRM systems, and digital marketing, committed to delivering excellent support and communication.
Key Achievements
- Provided bilingual support to customers and drivers, ensuring clear communication and issue resolution.
- Managed digital tools and internal systems for case tracking to maintain service quality.
- Engaged in digital marketing activities including ad management and website creation, demonstrating versatility.
Experience
Customer Service Representative
I provided support in English to customers and delivery drivers in a clear, friendly, and professional manner., I handled and resolved inquiries and situations with empathy and a solution-oriented approach., I collaborated with the team to ensure consistent, high-quality service., I managed digital...