Dedicated professional with over 5 years of experience in payroll, patient access, and customer service. Adept at streamlining operations, enhancing client satisfaction, and supporting organizational efficiency across healthcare and hospitality sectors.
Expert in managing payroll systems, verifying employee hours, and ensuring compliance with company policies.
Skilled in providing exceptional service in healthcare and hospitality settings, ensuring client satisfaction.
Proficient in data entry, reporting, and departmental coordination to improve operational workflows.
Strong ability to interact effectively with clients, colleagues, and patients across diverse environments.
Specialty Welding and Turnaround
Processed payroll and maintained accurate timekeeping records for high-volume turnaround projects while ensuring compliance with company policies and deadlines. Verified employee hours, job codes, and overtime to support accurate and timely payroll processing. Resolved payroll discrepancies and communicated with supervisors and field personnel to ensure workforce data accuracy. Maintained confidential employee records and organized payroll documentation in a fast-paced environment. Supported administrative and operational reporting to improve efficiency during project turnaround periods
Our Lady of The Lake
Managed front desk operations for a pediatric clinic with 6 providers, including patient check-in/check-out, appointment scheduling, and insurance verification using EPIC EHR. Collected copayments, updated patient demographics, and maintained accurate medical records while ensuring HIPAA compliance. Delivered patient-centered customer service by addressing questions, coordinating patient flow, and supporting clinical staff in a high-volume environment. Assisted with administrative and creative projects, including clinic safety and fire-escape planning initiatives. Collaborated with providers and office staff to improve workflow efficiency and enhance the patient experience
Sage Rehabilitation Hospital
Supported hospital administrative operations through data entry, reporting, document management, and departmental coordination. Assisted with process improvement initiatives while maintaining confidential patient and organizational information. Developed knowledge of healthcare administration, rehabilitation services, and interdisciplinary collaboration within a specialty care setting
Bachelors of Science
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