This is my profileContact via CazVidJennifer
Customer Service with 2+ years in telecommunications and insurance
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance to customers via various channels, resolving inquiries and issues.
Medical Insurance AdministrationBeginner
Handled internal processes related to employee medical insurance at Grupo Monge.
Billing & PaymentsIntermediate
Managed monthly billing operations for insurance payments, ensuring accuracy and timeliness.
Computer SkillsAdvanced
Proficient in Excel, Word, and PowerPoint to support administrative and reporting tasks.
Education
Perito Contador
Escuela Nacional de Ciencias Comerciales No. 2
Completed 2020
Lic. en Contador Publico y Auditor
San Carlos de Guatemala University
Languages
SpanishNative
EnglishC1 / Advance
Summary
Experienced in multi-channel customer support, insurance administration, and billing processes.
Key Achievements
- Handled multi-channel customer service at Telus (Payoneer), addressing diverse client inquiries.
- Managed monthly billing for insurance payments at Grupo Monge, ensuring accurate processing.
- Provided internal support for medical insurance processes, facilitating employee needs.
Experience
Insurance Assistant
Grupo Monge
Mar 2022 - Mar 2023
Internal customer service, help employees in any process related to medical insurance., Do monthly billing for insurance payment.
Customer Service
Telus (Payoneer)
April 2023 - December 2023
Provide customer service in three different channels: chats, emails and phones
Skills
Customer ServiceMedical Insurance AdministrationBilling & PaymentsComputer Skills
Published on CazVid - Jul 3, 2025