Jennifer - Customer Service with 2+ years in telecommunications and insurance

Guatemala City, Guatemala, Guatemalaen

Handled multi-channel customer service at Telus (Payoneer), addressing diverse client inquiries.

Managed monthly billing for insurance payments at Grupo Monge, ensuring accurate processing.

Published on CazVid

Summary

Experienced in multi-channel customer support, insurance administration, and billing processes.

Provided internal support for medical insurance processes, facilitating employee needs.

Customer ServiceIntermediate

Provided support and assistance to customers via various channels, resolving inquiries and issues.

Medical Insurance AdministrationBeginner

Handled internal processes related to employee medical insurance at Grupo Monge.

Billing & PaymentsIntermediate

Managed monthly billing operations for insurance payments, ensuring accuracy and timeliness.

Computer SkillsAdvanced

Proficient in Excel, Word, and PowerPoint to support administrative and reporting tasks.

Spanish(Native)

Grupo Monge

Mar 2022 - Mar 2023

Internal customer service, help employees in any process related to medical insurance., Do monthly billing for insurance payment.

Telus (Payoneer)

April 2023 - December 2023

Provide customer service in three different channels: chats, emails and phones

Perito Contador

Completed 2020

Lic. en Contador Publico y Auditor

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