Jennifer - Customer Service Specialist with 3+ years in client support and finance

Santo Domingo Este, Santo Domingo Province, Dominican Republicen

Managed client appointments and communication channels including calls, emails, WhatsApp, and social media for a spa center.

Provided health insurance support by verifying coverage and handling claims for clients at MAPFRE.

Contact via CazVid

Published on CazVid

Summary

Experienced in client relations, appointment scheduling, and insurance support across diverse settings, with strong communication skills.

Key Achievements

Developed strong communication and problem-solving skills through diverse customer service roles.

Skills

Customer ServiceAdvanced

Applied active listening, problem resolution, and communication skills to support clients effectively.

Communication TechniquesAdvanced

Utilized multiple channels including calls, emails, and social media to interact with clients and providers.

Data AnalysisIntermediate

Analyzed client data and insurance information to verify coverage and process requests.

Organization and Time ManagementAdvanced

Effectively scheduled and managed appointments, ensuring efficient workflow in service roles.

Financial Knowledge

Experience

RECEPCIONISTA

HENKO SPA CENTER

Mar 2025 - Ago 2025

Brindar atención a los clientes, responder a sus preguntas y resolver sus dudas., Gestionar las citas de los clientes, incluyendo la programación y la confirmación de las mismas., Atender llamadas telefónicas y responder a whatsapp, instagram y correos electrónicos de los clientes y proveedores.

SERVICIO AL CLIENTE TELEFONICO

MAPFRE

Mar 2024 - Mayo 2024

Brindar atención y soporte a los asegurados y proveedores de servicios de salud sobre cuestiones relacionadas con la cobertura de seguro de salud., Verificar la cobertura de seguro de salud de los asegurados y proporcionar información sobre la misma., Gestionar reclamaciones y solicitudes de...