Jerson - Data Validation & Customer Support Specialist with 5+ years of industry experience

Applied thorough verification techniques across various roles to ensure data accuracy and compliance.

Handled customer inquiries and issues via phone, email, and cross-functional communication with a focus on resolution and satisfaction.

Ensured adherence to privacy, documentation, and regulatory standards in transaction and account review processes.

Utilized CRM and data systems, as well as Power BI, to support operational reporting and data integrity tasks.

Perform detailed data verification and validation to ensure accuracy and compliance in all account setups., Coordinate cross-functional communication to resolve discrepancies and maintain data integrity across systems., Analyze client information and prioritize workloads to meet departmental...

Conducted detailed reviews of account and transaction data to detect fraud and ensure compliance with financial regulations., Utilized internal systems and customer data to validate claims and billing details., Managed communication with clients via email and outbound calls to clarify account...

Processed customer billing inquiries and account verification requests through phone and email., Supported international customers with issues related to payments, claims, and order processing., Maintained accuracy and met key performance metrics related to service quality and resolution time.