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Jessenia Aleman Mena

Rivas, Rivas Department, Nicaragua

Customer Service & Logistics Specialist with 5+ years in Supply Chain & Client Support

  • Managed international shipment tracking and customs negotiations across multiple roles, streamlining processes
  • Developed expertise in invoice management, vehicle fleet programming, and international rates handling
  • Provided customer assistance, debt collection, and support for various clients, improving communication workflows
Customer Support
Intermediate
Handled inbound calls and provided assistance to patients and customers, ensuring clarity and professionalism
Logistics Coordination
Intermediate
Coordinated shipment tracking, customs procedures, and fleet management for various companies
Debt Collection & Client Management
Intermediate
Managed high-priority accounts for debt recovery and maintained professional communication with clients
Documentation & Compliance
Intermediate
Reviewed shipping documentation, customs declarations, and permits to ensure regulatory compliance
Language & Communication
Intermediate
Scheduled multilingual exchanges and assisted in English classes for children, demonstrating organizational skills
See Full Skillset on CazVid
JANUARY 2023 - JULY 2023
Customer Service Representative
CONNECT INTERNATIONAL (spillover)
Assistance to inbound calls from patients and guide them to different hospital divisions., Call transferring.
JULY 2023 - MARCH 2024
Collection Specialist
CONNECT INTERNATIONAL (Ryder Truck Comp)
Identify accounts in high-priority status and execute procedures for debt collection., Contact customers via email and phone calls to ensure effective debt management., Provide courteous and professional assistance to customers to facilitate debt collection efficiently.
MAY 2022 - JANUARY 2023
Transport Coordinator
TCF MANAGUA
Billing Management., Vehicle fleet programming., Documentation review., Shipment tracking with international shipping companies., International rates Handling., Customs negotiation.
FEB 2018 - MARCH 2019
Logistic coordinator
REXCIELO S,A FREE ZONE LAS MERCEDES
Invoicing, Check packing list with warehouse, Customs permits management, Customs declaration verification, Handling of quotations with the shipping companies
DEC 2016 - FEB 2018
Import / Export Auxiliary
UNICOMER GROUP - MANAGUA
Customs declaration verification, Shipment tracking with international shipping companies., Vehicle fleet programing, Customs agency monitoring
November 2022 - till now
Others
PUMA Ometepe - Volunteering
Schedule meetings with international volunteers, Monthly language exchange planning assistance, Help with English classes for children
View Complete Work History
🎓
Universidad de comercio & Aduanas Maria Guerrero
See Education & Certifications
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Tempe, AZ 85282, USA

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