Jessica - Event Service Professional with over 10 years in Customer Experience and Project Coordination

Skilled in organizing and managing large events, staffing, and logistics to ensure smooth operations.

Experienced in resolving customer issues, supervising guest services, and enhancing guest satisfaction.

Proficient in coordinating projects, managing timelines, and ensuring deliverables meet client expectations.

Adept at onboarding, training, and supervising team members to maintain high service standards.

Supervise students outside of the classroom, such as between classes, during lunch and recess, and on field trips. Get equipment or materials ready to help teachers prepare for lessons. Assist front desk with translation and parent engagement

Working closely with internal and external client contacts to ensure expectations are met for renewal of plan year benefits. Proactively coordinate project activities in a timely manner. Lead project team status meetings to ensure project milestones are on track. Developed positive team dynamics through leadership, mentoring and motivation

Intervened in resolving personnel problems of Security Supervisors and Officers. Managed Inventory and check-in operations during an event. Issued and assisted with credentialing and uniform requirements for all sites. Screened, interviewed, hired and trained new hires year round. Supervised event staff and dealt with any employee conduct issues. Primary Liaison between staff and manager to ensure consistent communications. Prepared and sent wage requests and payroll reports on time. Ensured proper processing of payroll deductions for taxes, benefits, and other deductions