JESSICA - Customer Service Specialist at Teleperformance

Bogotá, Colombiaen

Managed high-volume customer interactions via chat and messaging, ensuring timely and effective resolution.

Developed strong communication skills, enhancing customer satisfaction and loyalty.

Published on CazVid

Summary

Experienced in managing high-volume customer interactions through chat and messaging, with a strong focus on effective communication and problem resolution. Skilled at multitasking and adapting to dynamic digital environments to deliver exceptional service.

Key Achievements

Handled multiple conversations simultaneously, demonstrating multitasking efficiency and adaptability.
Consistently achieved targets related to customer issue resolution and service quality.

Skills

Customer ServiceExpert

Extensive experience in managing customer inquiries and resolving issues efficiently via digital channels.

Communication SkillsAdvanced

Effective written communication tailored to diverse customer needs, ensuring clarity and satisfaction.

MultitaskingAdvanced

Handling multiple digital conversations simultaneously while maintaining high service quality.

AdaptabilityIntermediate

Quick learner and adaptable to evolving digital communication platforms and customer service challenges.

Languages

Español

Experience

Customer Service

Teleperformance

2017 - 2024

Atención y acompañamiento a clientes a través de chat y mensajería digital.. Resolución de solicitudes, quejas y reclamos de manera clara y oportuna.. Manejo simultáneo de múltiples conversaciones manteniendo altos estándares de calidad.. Comunicación empática, profesional y orientada a la satisfacción del cliente.. Cumplimiento constante de KPIs y métricas de servicio (tiempos de respuesta, calidad y CSAT).. Experiencia en modalidad remota y trabajo bajo presión.. Apoyo a procesos internos y mejora continua de la experiencia del cliente.