Dedicated customer service agent experienced in managing high call volumes, scheduling appointments, and providing excellent support. Skilled in communication, troubleshooting, and customer satisfaction.
Handled large inbound calls at Teleperformance and Ashesi Global, ensuring timely responses and customer satisfaction.
Managed outbound calls for Listen Trust and Ashesi Global, scheduling appointments and engaging clients proactively.
Maintained account details and addressed client needs at Ashesi Global to support customer retention.
Responded to customer emails effectively to resolve issues and provide necessary information.
Teleperformance
Manage large amounts of inbound calls in a timely manner.
Listen Trust
Manage large amounts of outbound calls in a timely manner., Appointment scheduler, Maintain customer satisfaction and improve customer experience
Ashesi Global
Manage large amounts of inbound and outbound calls and answering emails in a timely manner., Account management, Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Preparatoria
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Maintained high customer satisfaction levels by managing calls and communications efficiently.
