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Customer Service Agent with diverse call management experience in client support
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Competencies
Handled large inbound calls at Teleperformance and Ashesi Global, ensuring timely responses and customer satisfaction.
Managed outbound calls for Listen Trust and Ashesi Global, scheduling appointments and engaging clients proactively.
Maintained account details and addressed client needs at Ashesi Global to support customer retention.
Responded to customer emails effectively to resolve issues and provide necessary information.
Maintained high customer satisfaction levels by managing calls and communications efficiently.
Education
Languages
Summary
Dedicated customer service agent experienced in managing high call volumes, scheduling appointments, and providing excellent support. Skilled in communication, troubleshooting, and customer satisfaction.
Key Achievements
- Managed large volumes of inbound and outbound calls, ensuring timely responses across multiple roles.
- Handled email correspondence and account management, improving customer interaction processes.
- Enhanced customer satisfaction through efficient issue resolution and needs identification.
Experience
Agent
Manage large amounts of inbound calls in a timely manner.
Agent
Manage large amounts of outbound calls in a timely manner., Appointment scheduler, Maintain customer satisfaction and improve customer experience
Agent
Manage large amounts of inbound and outbound calls and answering emails in a timely manner., Account management, Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.