This is my profileContact via CazVid
Jesus
B2C Manager with Customer Service & Omnichannel Expertise
Video resume
B2c manager
Business to consumers manager in charge of supervising the omnichannel experience for costumer
Contact
Buenos Aires, Buenos Aires C.F., Argentina
Open to remote
Available on CazVid
Competencies
Customer Service ManagementAdvanced
Oversaw customer service functions ensuring improved response times and satisfaction metrics.
Marketing StrategyIntermediate
Implemented marketing campaigns on social media and paid advertising channels.
Team Leadership & TrainingAdvanced
Managed and trained the B2C omnichannel team to enhance performance and service quality.
Omnichannel Customer ExperienceAdvanced
Supervised and improved the integrated customer experience across multiple channels.
Summary
Experienced B2C manager specializing in customer service, marketing, and team leadership within retail, focusing on improving customer satisfaction and operational efficiency.
Key Achievements
- Supervised customer service operations, enhancing response times and satisfaction scores.
- Developed and executed marketing strategies across social media and paid channels.
- Led training and management of the B2C omnichannel team to improve performance.
Skills
Customer Service ManagementMarketing StrategyTeam Leadership & TrainingOmnichannel Customer Experience
Published on CazVid - Jul 3, 2025